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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
With the improvement of cloud technology, there are more companies embracing it to improve their operations to get more efficient results for their business. This is especially true in customer service sectors in Singapore where companies are adopting new technologies to not only improve their customer service standards but also increase their productivity at the […]
In this modern age where business relies heavily upon technology, it has created an impact on how call centres operated and even offers an opportunity for the business owners to improve their operations as there are software solutions available in the market to aid the call centres in their daily operation. Besides the fact that […]
With high demands for customer service in this society, many companies have their call centres to assist their customers and even some of the government agencies have to set up call centres to assist general public when they use their services online or other related matters. With technology innovation, there is also more and more […]
A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short) to companies for operational purpose like setting up […]
For any call centre regardless of cloud-based or on-site premised call centre, a call centre solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call centre software aka contact centre software is an IT solution that allows the agents or helpdesk officers to have […]
Looking at today’s lifestyle where everything in our work and personal life is heavily dependent on technology. Take call centre for example, before the invention of the computer the helpdesk agents or customer service officer, will rely on the analog phone system, the typewriter and a notebook to handle enquires from their customers pertaining to […]
Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]