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Converged Solutions / Blog
Call centre services

Types of Call Centre Services that uses cloud solutions and it’s benefits

September 4, 2018   /   Articles   /   Tags: All-Touch™ Virtual Contact Centre, call centre setups, Call Recording and Monitoring, call traffic, caller ID, Cloud-based software, computer telephony integration, contact centre technologies, Converged Solutions, CRM applications, CRM integration, customer service quality, Email Management, Interactive Voice Response, Live monitoring, on-call training, queue monitors, real-time loading, Real-Time Reporting/Monitoring, service level, SMS/WEB chat, virtual agent extensions, voice announcement, voice prompts, voice recording

While cloud-based call centre is not a new concept in the call centre industry, most people are still clear on the difference and the benefits that the cloud-based call centre software can do. In this article, I will break down in details on the types of call centre services that use cloud solutions in the […]

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