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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
IVR Short for Interactive Voice Response is a telephony system that is automated and interacts with callers via incoming calls to the call centres. The main purpose is to gather information and route the calls to the appropriate helpdesk agents that have the necessary skillsets to assist the user in their issues that are related […]
IVR is short for Interactive Voice Response, is an online phone service that is available for most if not all the customer service or sales hotline around the world. Instead of dialing the operator code or waiting for the receptionist to transfer your request to the correct department. IVR service offers the caller convenience by […]
IVR short for Interactive Voice Response that is a common feature that customers can use when they call the customer service hotline and press different numbers in their mobile phone to select the available options. In technical terms, IVR is a software in telephony menu system that allows the identification, segmentation, and routing of the […]
While cloud-based call centre is not a new concept in the call centre industry, most people are still clear on the difference and the benefits that the cloud-based call centre software can do. In this article, I will break down in details on the types of call centre services that use cloud solutions in the […]
All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]
A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short) to companies for operational purpose like setting up […]
For any call centre regardless of cloud-based or on-site premised call centre, a call centre solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call centre software aka contact centre software is an IT solution that allows the agents or helpdesk officers to have […]
IVR is known as “Interactive Voice Response.” is a telephony technology system that can read and used a combination of touch tone and voice input to give users the ability to access a database of information via phone when they call in. A standard IVR system usually has several menus of pre-recorded automated voice options […]
Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]
IVR also was known as Interactive Voice Response is an automated telephony system that allows interaction with callers that call into the helpdesk hotline, gathers basic information and requests from the caller before it routes the calls to the appropriate helpdesk officers. The IVR system uses the functions that combine the inputs of voice telephone […]