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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
With the improvement of cloud technology, there are more companies embracing it to improve their operations to get more efficient results for their business. This is especially true in customer service sectors in Singapore where companies are adopting new technologies to not only improve their customer service standards but also increase their productivity at the […]
With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]
In the past, setting up a call centre is a very expensive and tedious process which involves a lot of manpower, resources and investment to do a proper setup. But thanks to the advancement in technology, business has the option to set up a cloud-based call centre which is also known as the virtual call […]
A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short) to companies for operational purpose like setting up […]
Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]