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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
Whenever a business needs to set up a call centre for their sales or customer service department, they will need a lot of preparation to do the setup as it is not an easy feat due to the great demand in the planning of manpower, logistics and technology involved. While starting a call centre business […]
For any call centre regardless of cloud-based or on-site premised call centre, a call centre solution software is fundamental to ensure that the operations are efficient rather than using the telephone system in the past. Call centre software aka contact centre software is an IT solution that allows the agents or helpdesk officers to have […]
IVR also was known as Interactive Voice Response is an automated telephony system that allows interaction with callers that call into the helpdesk hotline, gathers basic information and requests from the caller before it routes the calls to the appropriate helpdesk officers. The IVR system uses the functions that combine the inputs of voice telephone […]
In this modern society, call centres have served many purposes from general helpdesk service to assist their subscribers in technical or other related issues or Public hotline numbers and general enquires that is related to their departments. In short, it is basically a place where several employees known as helpdesk officers are staffed to handle […]