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Tag: contact centre operation

Converged Solutions / Blog
call center

10 tips in setting up a call centre

July 2, 2018   /   Articles   /   Tags: business plan, business processes, call agents, Call Centre, call centre business, call centre operations, Call Centre software, call centre’s operation, call system, Cloud-based call centre provider, Cloud-based Call Centre Software, contact centre operation, Converged Solutions, Customer Relationship Management system, customer service department, daily call centre operations, helpdesk officers, Hiring and training, Inbound calls, inbound/outbound calls, IP PBX, Location of the call centre, Logistic cost, management team, on-site call centre, operation manager, operational reasons, Outbound calls, phone server, sales support, service provider, team leaders, tech support, telemarketing, Telemarketing calls, third party service provider, Time and resources factors, timeframe, traditional call centre, user interface, Virtual call centre, VoIP software, Web-enabled service, working culture

Whenever a business needs to set up a call centre for their sales or customer service department, they will need a lot of preparation to do the setup as it is not an easy feat due to the great demand in the planning of manpower, logistics and technology involved. While starting a call centre business […]

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