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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
IVR is known as “Interactive Voice Response.” is a telephony technology system that can read and used a combination of touch tone and voice input to give users the ability to access a database of information via phone when they call in. A standard IVR system usually has several menus of pre-recorded automated voice options […]
Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]
Nowadays more and more call centres have adopted the service and management using cloud call centre instead of On-premise call centres. As there are many advantages using the cloud call centre and Cloud IVR is the main technology involved to operate the cloud call centre efficiently. To understand what is Cloud IVR, you can refer […]
Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]
Whenever customers or users call a business helpdesk for assistance on the product or services which they have purchased. They will be greeted by the courteous and professional customer service representative, although most of the call centers in Singapore are handle by MNCs or companies that is specialize in Third party call center operations, these […]