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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
In general, a contact centre is a department that handles queries between the helpdesk agents and their customers. While a call centre only handles phone calls, contact centre will handle communications via various channels. Getting a contact centre for sales, sales support, marketing or customer service is important to an organization’s success. The reason is […]
A simple definition of a cloud-based call centre software is that it is the software system that allows a company to run a call center for operations or customer service purpose. Due to its popularity, there are easily hundreds of different providers that offer call center software across the globe and it is also a […]