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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
Companies in Singapore whether SMEs or MNCs are entitled to certain grants that offer them financial funds either to improve their operational and business efficiency or to help new entrepreneurs to start up their business without incurring unnecessary debts. While many businesses will be familiar in grants such as CDG (Capability Development Grant) and ICV […]
With the improvement of cloud technology, there are more companies embracing it to improve their operations to get more efficient results for their business. This is especially true in customer service sectors in Singapore where companies are adopting new technologies to not only improve their customer service standards but also increase their productivity at the […]
All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]
Whenever a business needs to set up a call centre for their sales or customer service department, they will need a lot of preparation to do the setup as it is not an easy feat due to the great demand in the planning of manpower, logistics and technology involved. While starting a call centre business […]
A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short) to companies for operational purpose like setting up […]
Lately, it has been some debate among the business community on whether to use Cloud call centre or On-premise call centre for their customer service department. Especially for companies that deal in FMCG ( Fast-moving consumer goods) or Food & Beverage service that requires a call centre to operate and manage their hotline. While most […]
A simple definition of a cloud-based call centre software is that it is the software system that allows a company to run a call center for operations or customer service purpose. Due to its popularity, there are easily hundreds of different providers that offer call center software across the globe and it is also a […]