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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
IVR short for Interactive Voice Response that is a common feature that customers can use when they call the customer service hotline and press different numbers in their mobile phone to select the available options. In technical terms, IVR is a software in telephony menu system that allows the identification, segmentation, and routing of the […]
All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]
Whenever a business needs to set up a call centre for their sales or customer service department, they will need a lot of preparation to do the setup as it is not an easy feat due to the great demand in the planning of manpower, logistics and technology involved. While starting a call centre business […]
A cloud service provider (CSP in short) is a company that offers certain types and component of cloud computing services such as infrastructure support as a service (IaaS in short), software support as a service (SaaS in short) or platform support as a service (PaaS in short) to companies for operational purpose like setting up […]
Nowadays most companies and government agencies will need a call centre for their sales support or customer service department to handle the huge volume of their customers from general enquires on their product or services to technical support. The main function of a call centre is to receive or relay a large volume of requests […]
In recent years, the customer service industry in Singapore has huge growth in the development of the demands for better quality of services are getting higher and higher. This leads to a better development as more and more companies have decided to integrate and outsource their customer support department to BPO (business process outsourcing) companies […]