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Cloud Call Centre
2 Gambas Cres, NordCom2,
#09-32/33, (Lobby 2),
Singapore 757044
Ever since call centres are introduced in the market to handle customers inquires via phone. It is efficient and effective in many ways. For your information, call centres are basically a department in the company where several call agents and management are allocated to handle incoming/outgoing telephone calls and emails. Common examples are emergency hotlines […]
IVR short for Interactive Voice Response that is a common feature that customers can use when they call the customer service hotline and press different numbers in their mobile phone to select the available options. In technical terms, IVR is a software in telephony menu system that allows the identification, segmentation, and routing of the […]
While cloud-based call centre is not a new concept in the call centre industry, most people are still clear on the difference and the benefits that the cloud-based call centre software can do. In this article, I will break down in details on the types of call centre services that use cloud solutions in the […]
With the improvement of technology, many businesses have adopted the new approach for their call centres operation and set up a virtual contact centre is the latest trend among many organizations today. One of the few reasons why virtual is so popular is the fact that it offers the company the flexibility to run their […]
Nowadays many companies have focused on providing exceptional service to their customer as part of the long-term business agenda and having a call centre to assist their clients in terms of customer service or sales support proves to be beneficial to their company’s image. By definition, a call centre is a department that is centralized […]
In this modern age where business relies heavily upon technology, it has created an impact on how call centres operated and even offers an opportunity for the business owners to improve their operations as there are software solutions available in the market to aid the call centres in their daily operation. Besides the fact that […]
All call centres regardless of on-site or cloud-based will need to have this two software known as CRM (customer relationship management) and a calling software to run the operation smoothly. There are many features of a calling software and in this article, we will discuss what the purpose of the calling software is and its […]
For most of the call centres, the sole purpose is to handle incoming calls or emails from their customers as part of the customer service support. But call centers can be used to do outbound calls by telemarketers or sales support depending on the company’s policy. To trace the volume of the customer or prospects […]
In the past, setting up a call centre is a very expensive and tedious process which involves a lot of manpower, resources and investment to do a proper setup. But thanks to the advancement in technology, business has the option to set up a cloud-based call centre which is also known as the virtual call […]
With high demands for customer service in this society, many companies have their call centres to assist their customers and even some of the government agencies have to set up call centres to assist general public when they use their services online or other related matters. With technology innovation, there is also more and more […]