Convergence: "To come to the same point coming from different directions"
– Encarta Dictionary
Converged has become a preferred call centre solutions provider for most major PABX distributors in Singapore and Asia Pacific.
Our mission to be the No. 1 contact centre solutions provider for Asia Pacific, by providing value for money, flexibility and exceptional customer service.
Converged Solutions is a software development house specialized in telephony solutions. We are a leading provider of voice mail, unified messaging solutions, interactive voice response solutions, call centre servers and related communication services. We are known for delivering innovative, high quality services and solutions with special emphasis on customer service and support.
Through the contributions of our technical, sales, and marketing departments, we have become a leader in our industry.
Converged's unique product and strategic marketing approach delivers a range of impressive benefits to customers and end users:
* Outstanding value for money based on OEM business model
* Strict non-competitive business relationship with our channels
* Scalability, with rich product roadmap
* Future-proofing, with the ability to handle voice as well as data, and manage quality of service traffic streams on the network according to customer's requirements.
What We Can offer
At Converged, we believe in excellent service and cost-effective products and services. We have developed Orchestra Call Centre Solutions for traditinoal PBX and VoIP platform.
The modules in Orchestra are:
- Call Flow Designer (IVR)
- Queue Manager
- Agent Manager
- Automatic Call Distribution
- Message-on-Hold/Position Announcement
- Unified Messaging
- Call Statistic Reporting
- Supervisor Monitor
- SIP PBX
- Fax Server
- SMS Server
- Integration with 3rd party CRM
- Video Call